Our Policies

We know that buying a diamond or a piece of fine jewellery is an important decision. You need to have complete confidence that you are shopping in a secure environment, that your privacy will be honoured, and that you can return your purchase if you need to. 

We invite you to review our policies: 

Interest Free Credit & Finance Options

At Heming, we have a carefully tailored interest free credit option available to all of our customers.

Guarantees

Heming's guarantees address uncertainties and make the buying process quick, easy and rewarding.

Secure Shopping

We utilise advanced security technology for credit-card transactions in order to create a safe and convenient shopping environment for you.

Special Orders

At Heming we want to ensure that you find exactly what you are looking for. Our diamond collection is dominated by the most popular cuts and grades.

Product Policies

Heming is strongly committed to the ongoing global efforts to stop the trade in diamonds sourced from 'conflict zones'. In January 2003, the diamond industry committed to an intergovernmental agreement called the Kimberley Process Certification Scheme ("KPCS") to eradicate conflict diamonds from the world's diamond supply.

Complaints Policy

We will endeavour to respond to all complaints within five working days from the date of receipt.

Shipping

Free Shipping across the United Kingdom.

Refunds & Exchanges

At Heming we have a fair policy with regards to refunds & Exchanges.

Terms & Conditions

Please read our latest terms & conditions.

New Cookie Policy

Cookies are used by nearly all websites and do not harm your system.

New Security & Privacy Policy

Heming respects your privacy and your desire to understand how your information will be handled and used. This Privacy Notice explains how we collect, use and store your personal information.