Presentation & Shipping
Heming is proud to offer fast, reliable and free shipping on every order.
Items held in stock will be dispatched within 24 hours of receiving an order. Most of our collection pieces require a degree of bespoke customisation which will determine the delivery timeframe. Please enquire in advance to receive accurate guidance for expected delivery timing for any specific item or commission.
All jewellery purchases are dispatched either in our own branded presentation packaging or where applicable in original presentation cases.
We are also delighted to offer complimentary gift wrapping on request.
Free UK Delivery
Heming is pleased to offer free delivery for all our products within the UK, using Royal Mail's Special Delivery service. You will be notified of the anticipated delivery date.
All items purchased through our website can be delivered worldwide.
For international orders under £2,500, we use Royal Mail International Business Tracking and Signature Services (2 days to Western Europe, 4 days to Eastern Europe, 6 days to the USA & ROW). For items over £2,500, we use Fedex or DHL Express International. All items are fully insured at Heming’s risk. Please note an adult signature is required to receive all packages.
Please note that all purchases will be dispatched only to the registered billing address of the cardholder who has made the purchase. Delivery to an alternative location will require prior registration with your credit card company and the provision of their written confirmation to this effect.
All items are fully covered for insurance in transit, and must be signed for upon delivery. At this point they become the property of the purchaser and our insurance no longer applies. Please be satisfied that the parcel has in no way been tampered with in transit before accepting delivery.
Please allow 5-7 working days for delivery, but note that certain products may take longer. You will be notified of the delivery date at the time your order is confirmed. Every effort is made to deliver your purchase as swiftly as possible but please bear in mind that some items are individually crafted to your requirements.
We are confident you will be delighted with your online Heming purchase, but you do have the option to return it within 14 days of receipt (valid only on online purchases).
Please follow the guidelines described in our refunds and exchanges section. Once the package has been submitted to the post office for return by Royal Mail's Special Delivery service, it is automatically covered once more by our insurers. On receipt, our own agents will only sign for the item once satisfied that it has in no way been tampered with.