Guarantee & After-Sales Service
Quite often, even after we’ve chosen an item and purchased it successfully, there may be some things we might want to change or alter afterward - either during or following the delivery process, when filing a return or applying for using our warranty. Here we'll try to explain in plain terms how does our store’s warranty policy works and how you can be using it when shopping with us!
The Heming Philosophy?
Many people feel nervous about purchasing a diamond ring or a piece of fine jewellery. They feel there are inherent risks. How does one know that the purchased item is exactly what it is claimed to be? Is the price fair? If the recipient doesn't love it, can it be returned or exchanged? These questions apply whether buying on-line or in-store.
Heming's guarantees address these uncertainties and make the buying process quick, easy and rewarding.
Quality?
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Certified Diamonds
At Heming we select our diamonds according to strict quality standards for cut, clarity and colour. Each diamond has been individually assessed and graded by an industry recognised third party, either the Gemmological Institute of America (GIA), the Antwerp Institute of Gemmology (HRD) or the International Gemmological Institute (IGI). When you purchase one of our certified, loose diamonds you will receive a copy of the relevant grading report specifying the cut, colour, clarity and carat of your stone(s) along with further specialist details. -
Fine Jewellery
Our commitment to quality extends to all the fine jewellery we offer. Each item is carefully selected for craftsmanship, beauty and timeless design, and passes through rigorous quality control checks before being offered for sale. All items are described in detail and carry relevant hallmarks defining metal standards. Invoices will carry our guarantee of the stated gemstone content for any given piece and in all cases.
Value
Our proposition at Heming is to offer exceptional quality products at fair prices with the support of excellent customer service. We aim to establish long-term associations with our customers and offer a full range of ancillary services including valuations, repairs, cleaning and remodelling. Our knowledgeable sales team is on hand to answer any questions you may have.
Satisfaction
Heming offers a satisfaction guarantee so that you can be certain your selection is right for you. Our Refunds and Exchange policy makes your online purchase completely and unconditionally risk-free. From the date of shipment, you have 14 days to evaluate your choice. If for whatever reason, you are not satisfied with your purchase you may return it for a full refund or credit. If you have any concerns with your order at any time, please contact us - customer satisfaction is our primary concern.
